Click to see our complete Terms & Conditions.
Class reservations (RSVPs) open 48 hours before each class. Members must reserve a spot before arriving.
Attendance without a reservation will be charged the $33 drop-in rate, regardless of membership status.
Reservations must be canceled at least 1 hour prior to class start time.
If a class is at max capacity:
FOUNDATION memberships operate on a recurring 4-week (28-day) billing cycle and are billed automatically at the start of each cycle.
There is no minimum membership term. Memberships renew automatically every 28 days until canceled according to our cancellation policy. There are no refunds once a billing cycle has begun.
Memberships are not prorated. Accounts are billed for the full 4-week cycle regardless of start date or usage.
Unused classes do not roll over and cannot be credited retroactively. Your membership provides access for the full cycle whether you attend or not.
If you use all your classes before the end of your cycle, you may:
Early activations reset your billing date to the new start date.
Domestic partner discounts require all linked memberships to be billed under the Primary Account Holder.
Once you’ve used all classes included in your current plan, you may begin your upgraded plan early. The full price of the new plan is charged on your selected start date, beginning a new 28-day billing cycle. No credit is applied from the previous cycle.
Downgrades apply to the next billing cycle.
Please request your hold at least 7 days before your desired start date to allow time for processing.
Cancellation requests must be submitted via email at least 7 days before your next billing date.
A $30 processing fee may apply to:
When does the autopay run?
Our autopays run at the start of each billing cycle. Our store merchandise and food/beverage billing is processed monthly.
What types of payment do you accept?
Credit cards and bank ACH only.
Can I place an extended hold on my account?
Please use this link [Manage Membership]. Please request your hold at least 7 days before your desired start date to allow time for processing. Shorter-notice requests are welcome, but we cannot guarantee they will be processed before your requested start date or next scheduled payment. Please include your requested start and end dates. We’ll confirm the effective dates once your hold has been processed. There is a $30 fee for all hold requests.
Can I upgrade my membership?
Please use this link [Manage Membership]. If you use up all your classes, you can either pay the drop-in fee for additional classes or activate your next billing cycle early. An earlier upgrade starts a new 28-day billing cycle and resets your future billing dates.
Can I downgrade my membership?
Please use this link [Manage Membership]. You can downgrade to lower membership tiers in an upcoming billing cycle, provided you meet our 7-day notification requirement before your billing cycle begins.
How do I cancel?
Please use this link [Manage Membership]. We require 7 days notice before the billing cycle for any account changes or cancellations. There is no minimum membership term. but you are required to provide notice to cancel the auto-billing. Requests that do not meet the 7-day notice requirement will be processed for the following billing cycle.
Why did you charge me when I already asked for an adjustment?
Things don’t always go as planned since we are using an out-of-the-box billing system. We’ll do our best to fix it within our stated billing guidelines. 7 days advance notice is required for cancellations. It’s a good idea to keep an eye on your bank statements and email confirmations to make sure everything was properly charged.
If FOUNDATION approves a discretionary courtesy refund, a $30 processing fee is deducted from the refund amount. This fee does not apply to refunds required by law or corrections of billing errors made by FOUNDATION.
How do I purchase apparel, athletic tape, mobility tools, jumpropes, beverages, etc?
All apparel and accessories will have a QR code for easy self-purchase. For beverages, we’ve found the quickest and easiest way to record purchases is to use our store sheet, and we collect those for billing processed monthly.
